Canvas FAQs

Find navigation tips, learn how to adjust notifications and more. If you have specific questions regarding grading or assignments, please reach out to your child's instructor or dean.

Fall 2018 Canvas Tutorial

Please watch the short orientation tutorial below for a complete Canvas walk-through. Learn how to interpret grades, navigate Canvas and manage your email notification settings.

WHY ARE ALL OF MY CHILD'S ASSIGNMENTS MARKED AS LATE? WHY CAN'T I SEE MY CHILD'S GRADES?

The Canvas mobile app is early in its development and does not accurately display grades, feedback, or missing assignments. We recommend that you do not use it at this time. If you do log into the mobile app, keep in mind that it should only be used to access assignments and due dates, not grades and feedback. Please use the web interface to monitor assignment completion and feedback.

If you are logged into Canvas on a computer and have additional questions regarding grading or assignments, please contact the individual instructor or your child's dean.

I'M RECEIVING TOO MANY CANVAS EMAILS. HOW DO I TURN OFF THESE ALERTS?

Canvas is equipped with a number of notification options, though the default setting is to send all notifications. This can be a lot of emails! We recommend turning off the majority of notifications. Click here for a one page instructional pdf. You can also watch a short video below for instructions on how to customize your email notifications:

WHY AM I HAVING TROUBLE LOGGING IN ON MY PHONE?

The first time you log into the Canvas app on your phone, you will need to link your account to your student's account. To do this, you must log in with your student's avenues.org email address and password.

You will only need to log in with your student's credentials the first time. Afterwards, you can log in with your own log in (which is the same log in you use for OPEN).