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OPEN FAQs

Please review the FAQs listed below to help you log into Avenues OPEN and access the portal. If you have any questions, please contact us at:

New York: open-ny@avenues.org
São Paulo: open-sp@avenues.org

FAQs - General

What does Avenues OPEN provide?

Avenues OPEN will provide you with:

  • A single portal that features news and information from campus leadership, faculty, your student teachers, athletics, the Avenues Parent Association and more.
  • Fewer emails as we leverage Avenues OPEN to transform and streamline our communications.
  • Streamlined access to documents, forms, resources and tools as we migrate many of our paper documents to the web to keep them more current and easily accessible.
  • New faculty and class directories.
  • Calendars and personalized household calendars.
  • Access to the OPEN blog where you can view faculty bios and read articles that feature on-campus and in-classroom happenings.
  • New athletics content with teams and athletic calendars and events.
    Improved access to photo/video galleries and student showcases
  • Community tools and a directory for parents.

How do I reset my password and/or find my username?

You may use the “forgot username or password” link to retrieve your username and reset your password. On a laptop or tablet, this link is located on the upper right corner of the Avenues OPEN homepage:

On a mobile device, click the Login link at the top to display the “forgot username or password” link:

You will be prompted to enter the email address we have on file for your account.

A link will be provided in the email for you to update your password.

After you change your password, please return to Avenues OPEN and log in with your new credentials.

What should I do if I keep getting a multiple accounts error message?

Since each parent/guardian in a household has an Avenues OPEN account, each individual must also have a unique email address.

Please contact us to resolve the issue:
New York: open-ny@avenues.org
São Paulo: open-sp@avenues.org

Is there a mobile app?

You will not need to download a separate app. The portal was designed to be responsive and provides a mobile friendly version.

I'm not receiving emails from Avenues! What's going on?

There are a number of reasons why you may not be receiving emails from Avenues. If you are experiencing this issue, please read below for some helpful tips or reach out to your campus support team:

New York: open-ny@avenues.org
São Paulo: open-sp@avenues.org

  • AOL
    If you have an AOL email address, AOL may be blocking emails from various senders. This has been an ongoing issue where AOL will place an automatic block on a sender's IP address for 24 hours. After 24 hours, the email should go through, but inexplicably, AOL can block an email sender again. To ensure you always receive Avenues emails, consider providing Avenues an alternate email address.
  • Unroll.Me
    Perhaps you signed up for a third party service like Unroll me which works hard to manage your inbox for you. Unfortunately, Unroll.me can decide to send all emails from Avenues straight to the "rollup" folder which is essentially, a spam or junk folder. Try checking out some tips from the Unroll.me FAQ on how to manage your rollup folder.
  • Gmail
    Haven't signed up for a third party email subscription manager but you're still not receiving emails from Avenues? Check out these tips from google on how to solve some common gmail issues.
  • Spam and Trash Folders
    Your internet service provider’s spam filter may block our emails or flag them as SPAM/JUNK. Check your email’s spam folder to see if messages from the school have been accidentally marked as spam. Select an email from the school and click the “Not spam” button to prevent our messages from routing here in the future.
  • Work Email Accounts
    If messages are not in your spam folder and you are still not receiving emails from us, the issue could be with your email server blocking our messages. This often happens with some employer email services. To correct this, contact your IT department to whitelist our emails or provide us with an alternate e-mail address here.
  • Verify Your Email Address
    During the admissions process you may have provided only one email address for the household so we do not have a valid email address entered into our database for each parent/guardian within the household. It's also possible that the email address provided contains a typographical error or is no longer an active address and needs to be changed in our system. 

I never received an email with my username...how do I log in?

You may use the “forgot username or password” link to retrieve your username, create a password, and activate your account. On a laptop or tablet, this link is located on the upper right corner of the Avenues OPEN homepage:

On a mobile device, click the Login link at the top to display the “forgot username or password” link:

You will be prompted to enter the email address we have on file for your account.

A link will be provided in the email for you to update your password.

After you change your password, please return to Avenues OPEN and log in with your new credentials.

If you receive an error message at any time during this process, please reach out to your campus support team:

New York: open-ny@avenues.org
São Paulo: open-sp@avenues.org

FAQs - Mobile Navigation

Mobile Navigation - Not Logged In

 

 

Home Page (not Logged-In)

1. Please locate the LOGIN at the top of the screen. Click on the link.

2. Two fields will appear for your username and password. In most instances, your username is your first and last name. If you have forgotten your password, please follow the "forgot username or password" process and enter the email address associated with your account. For additional assistance see the other FAQs below or email open-ny@avenues.org.

3. After you fill in your credentials to login, you will be presented with a new home page for parents.
 

4. You can find many useful links at the top or click on the icon with the three horizontal lines on the top left (hamburger icon) to find the main pages for the site: Calendar, Directory, Athletics and APA.

 

 

Mobile Navigation (Not Logged In)

 

1. To expand the categories under a top level navigation, firmly press the + (Plus Button) to expand the screen.

Mobile Navigation - Logged In

 

 

Home Page (Logged In)

1. Once you login, you will be presented with a new Home Page that includes your name in the header.

2. You can find many useful links at the top or click on the icon with the three horizontal lines on the top left (hamburger icon) to find the main pages for the site: Calendar, Directory, Athletics and APA.

 

 

Mobile Navigation (Logged In)

1. To expand the categories under a top level navigation, firmly press the + (Plus Button) to expand the screen.

 

 

 

Contact Us

More information and contacts can be located on this page.